Privacy Policy
General Provisions
This Privacy Policy explains how we collect, use, and protect personal information provided by users on our website. By using this website, the user agrees to the terms of this Policy. The administration of the website ensures compliance with data protection laws applicable in the United Kingdom and the European Union, including the General Data Protection Regulation (GDPR). The purpose of this document is to ensure transparency regarding the processing of personal data and to protect the rights and freedoms of every user.
What Information We Collect
We may collect the following types of information: personal data voluntarily provided by users, including names, contact details, and other information submitted through forms; technical information such as IP addresses, browser type, operating system, and device identifiers; and analytical data about user interaction with the website. The collection of this information allows us to improve user experience and provide efficient communication. We do not collect any sensitive personal data unless voluntarily submitted and consented to by the user.
How We Use Information
The collected information is used for providing services, improving website functionality, and maintaining communication with users. It may be used to process requests, manage bookings, send updates or notifications, and enhance content relevance. The data is processed in accordance with applicable data protection regulations and used only for legitimate purposes stated in this Policy. Personal information is never sold or used for unauthorized advertising. We ensure that all processing is limited to the necessary purposes, and users have the right to withdraw their consent at any time.
Data Protection and Retention Period
We apply appropriate technical and organizational measures to protect personal data from unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure storage systems, and restricted access to personal information. Data is retained only for as long as necessary to fulfill its intended purpose or as required by law. When data is no longer needed, it is securely deleted or anonymized. We review our retention policies regularly to ensure compliance with evolving privacy standards and legal requirements.
Data Sharing with Third Parties
We may share personal information with third parties only in cases where it is necessary for service provision, legal compliance, or website operation. Such parties may include service providers, payment processors, or legal authorities. All third parties are obligated to process personal data in accordance with data protection laws and confidentiality requirements. We never share data for marketing purposes without explicit user consent.
Use of Cookies
The website uses cookies and similar technologies to improve functionality and user experience. Cookies help recognize returning visitors, analyze traffic patterns, and customize content. Users can manage or disable cookies through their browser settings. For detailed information, please refer to our Cookie Policy.
User Rights
Users have the right to access, correct, delete, or restrict the processing of their personal data. They may request data portability or withdraw consent for processing at any time. Requests related to these rights will be addressed within the timeframe required by law. Users may also lodge complaints with data protection authorities if they believe their rights are being violated.
Changes to the Policy
We may update this Privacy Policy periodically to reflect legal or operational changes. All updates are effective once published on the website. Users are encouraged to review this page regularly to stay informed of modifications. Continued use of the website after such changes constitutes acceptance of the revised Policy.
User Consent
By using the website, submitting forms, or providing personal data, users confirm that they have read and understood this Privacy Policy and consent to the processing of their information in accordance with it. If users do not agree with this Policy, they should discontinue using the website.
🏢 ColdWaters
📍 25 Hanover Square, Mayfair, London, W1S 1JP, UK
📞 +44 20 7979 5862